Privacy Policy

Welcome to BaseMind, accessible at https://basemind.ai/. At BaseMind, we are deeply committed to respecting and protecting your privacy and personal data. This Privacy Policy applies to all interactions you may have with our website, app, SDKs, and APIs. It’s designed to help you understand how we collect, use, and safeguard the information you provide us during your use of our services.

We believe in transparency and want to ensure that your experience with BaseMind is both informed and secure. Our privacy practices are structured to provide a high standard of protection for your personal data, in compliance with global privacy laws and regulations. Whether you are a new visitor or a returning user, we encourage you to read and understand our practices regarding your personal data.

This policy outlines our data handling procedures and describes your rights and how you can exercise them. By accessing or using our platform, you agree to the practices and terms described in this policy. If you have any questions or concerns about our use of your personal information, please contact us at the provided contact details.

Consent

By using our website, app, SDKs, or APIs, you consent to our Privacy Policy and its terms.

Data Collection

We collect various types of personal data during your interactions with our website, app, SDKs, and APIs. The purpose for collecting personal data will be clearly stated at the time of collection.

Direct Contact: If you contact us, we may receive details like your name, email address, phone number, message contents, attachments, and other information you provide.

Account Registration: For account creation, we may ask for your contact details, including name, company name, address, email address, and phone number.

Data Utilization

We use your data for several purposes:

Operate, maintain, and improve our website, app, SDKs, and APIs.

Develop new products, services, and features.

Understand and analyze your use of our services.

Communicate with you for customer service, updates, marketing, and promotions.

Prevent fraud.

Log Files

We use log files to document visitors, collecting data like IP addresses, browser types, ISPs, and time stamps. This information is used for trend analysis, site administration, and user movement tracking.

Cookies and Web Beacons

Cookies store data about visitors' preferences and website visits, enhancing user experience by tailoring our content to your browser type and other information.

Third-Party Services

We employ third-party services for analytics, user interaction analysis, data storage, and payment processing. These include Google Analytics, Mixpanel, Google Cloud, and Stripe. Payment details are managed by Stripe and are not stored by us.

Data Retention

We retain personal data as long as necessary for providing our services and for legitimate legal or business purposes.

Security Measures

We adopt measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method is 100% secure.

Data Breach Procedures

In case of a data breach, we will notify affected users and authorities within 72 hours, with details and mitigation strategies.

International Data Transfers

Data may be processed outside your country, and we ensure it receives the same level of protection.

Children's Information

Our services are not targeted at children under 18, and we don't knowingly collect information from them without parental consent.

Changes to This Privacy Policy

We may periodically update this policy, with changes communicated via email or in-app notifications.

Contact Us

For inquiries or suggestions about our Privacy Policy, contact us at Tom@basemind.ai.

CCPA and GDPR Rights

We respect your rights under the CCPA and GDPR. Exercise your rights, including data erasure, by contacting our Data Protection Officer at Tom@basemind.ai.

Opt-Out Options

You can opt out of marketing communications through the unsubscribe instructions in emails or on our opt-out page.

Links to Other Websites

Our policy applies only to our website, app, SDKs, and APIs. We are not responsible for the privacy practices of third-party websites.